Returns Policy

Change of Mind

If you change your mind about your purchase we are happy to provide you with a full refund or exchange provided the item has original tags attached and is in an unused condition.


If you would like to exchange your item for another size/colour please contact us as soon as possible so we can hold the item that you want.

 Faulty Items

Faulty items are to be returned to us, we will pay your return postage costs. Once we receive the item a replacement will be sent to you. If we are unable to provide a replacement then a refund will be offered.

 Returns Procedure

If you are returning an item the item must be returned within 14 days of receiving it.
Local residents can return any items (whether purchased online or in store) to our store at 46-48 Hyde St. Bellingen NSW 2454.

Returns Mailing Address: 

 at Vivid in Bellingen
PO BOX 393
NSW 2454

Please ensure to include the returns form provided when returning an item.  Please note you are responsible for the postage of returned items, unless an item is found to be faulty or a mistake has been made by us. 

Opening Hours

Monday - Friday 9:30m - 5:00pm
Saturday 9:30am - 4:00pm
Sunday and public holidays 10:00am - 3:30pm

Phone: (02) 6655 0353

ABN: 21907753015