Returns Policy

Change of Mind

If you change your mind about your purchase we are happy to refund the item cost provided the item has original tags attached and is in an unused condition.


If you would like to exchange an item for another size/colour we require you to purchase the item you want, we will refund the unwanted item when received.


Any faulty or incorrectly described items will be fully refunded including postage both ways. Any replacement (if wanted and available) will be sent free of cost.

Returns Procedure

If you are returning an item please send it back to us within 14 days of receiving it. Refunds are processed within 2 working days of receiving an item/s.
Local residents can return any items to our store, though will be refunded online.

Returns Mailing Address: 

 at Vivid in Bellingen
PO BOX 393
NSW 2454

Please enclose a note with your order number, name and reasons for return.  

Phone: (02) 6655 1829 or Rosey 0412432415

ABN: 21907753015