Returns Policy

Change of Mind

If you change your mind, we are happy to offer a refund on the item(s), provided they are returned in original condition — unused and with tags still attached.

Exchanges

If you would like a different size or colour, please place a new order for the desired item. Once we receive your original item, we’ll issue a refund.

Faulty

Any faulty or incorrectly described items will be fully refunded including postage both ways. 

Returns Procedure

Returns must be sent within 14 days of receiving your order. Refunds are processed within 2 business days of receiving the returned item(s).

Local customers are welcome to return items in-store.

Returns Mailing Address: 

Returns at Vivid in Bellingen
PO BOX 393
Bellingen
NSW 2454

Please include the packing slip in your return. If that’s not available, include a note with your name and order number.

If you have any questions about your return please email or text. 

Contact
Email: vividinbellingen@gmail.com
Text: 0412432415